A Note on Safety and Privacy
Matter and Space is a learning tool, not an emergency, crisis-response, or reporting service. Conversations are not monitored in real time. If you need immediate help, call 911, go to the nearest emergency room, or call or text 988. SNHU employees can also contact the Employee Assistance Program (EAP) 24/7 at 800-647-9151 (dial #1).
Messages suggesting a risk of harm to yourself or others automatically receive these resources in-app. A small group of designated reviewers generally reviews flagged messages during normal business operations. They see only the flagged message and a few surrounding messages, without your name or profile, and pass along only concerns that appear credible.
Conversations are de-identified. If a reviewed message reasonably suggests a serious or imminent risk of harm, SNHU HR may be notified to determine next steps. In exceptional circumstances, HR may authorize limited re-identification — name and email only — to contact the person or involve emergency services. SNHU HR, not MAS reviewers, makes these decisions, and any such action is documented.
