Matter and Space | Privacy & Terms

Terms & Conditions

TERMS AND CONDITIONS
EFFECTIVE DATE: July 21, 2026

1. Introduction

Matter and Space, an internal division of Southern New Hampshire University (“SNHU”) is creating a new model for human-centered learning and flourishing in the age of AI. We value the trust you have placed in us by selecting us as a learning partner. This Terms and Conditions document outlines what you can reasonably expect in your relationship with Matter and Space as well as our commitments to you.

Participation in any pilot program is voluntary and not a condition of employment. Your decision to participate or not will not affect your employment status, performance evaluation, or access to benefits.

Please take the time to thoroughly read this document.

2. Disability Notice

If you are visually impaired, have another disability requiring accommodation, or seek support in other languages, you may access these terms by emailing us at privacy@matterandspace.com.

We are committed to providing equitable access and support to participants with disabilities through the provision of reasonable accommodation. If you encounter difficulties engaging with the platform due to a disability, or an accessibility challenge with the program, please contact support@matterandspace.com as soon as you are aware of any difficulties. A member of our team will be in contact with you within 2 business days to discuss your situation and determine what support can be offered to you.

3. General

a. Agreement to be bound

These Terms and Conditions (“Terms”) govern your access to and use of the services offered by Matter and Space, an internal division of Southern New Hampshire University (“SNHU”) (“we,” “us,” “ours”) via Matter and Space’s websites (the “Websites”) and app (the “App”) (the Website, the App, and other delivery methods are collectively the “Services,” the “Products”). Please read these Terms carefully and contact us with any questions at privacy@matterandspace.com. By accessing or using Matter and Space Services, you agree to be bound by the Terms and our Privacy Policy. If you do not accept the Terms and Conditions, your sole remedy is to cease accessing, browsing, and otherwise using the Services. These Terms and Conditions also apply to your participation in a limited pilot program. Additional disclosures regarding the pilot may be provided to you and will govern in the event of any conflict, including with respect to data collection, use, and sharing.

b. Scope

These Terms set out the whole agreement between you and us for the supply of the Services unless expressly stated otherwise. For instance, to use or access certain Services or other special offerings, you may be required to agree to additional terms and conditions or policies; those additional terms or policies are hereby incorporated into these Terms.

In the event of any inconsistency between these Terms and any pilot participation materials (including consent forms and disclosures), the pilot materials will control with respect to your participation in the pilot.

c. Modification of Terms

We reserve the right to change or update these Terms, or any other of our policies or practices, at any time. If a change to these Terms materially modifies your rights or obligations, we may notify you and require that you accept the modified Terms to continue to use the Services. We may notify you of such changes via pop-up or push notifications within the Products or via email. If you continue to use the Services after modification, you agree to abide by the modified Terms.

d. Privacy

Protecting and safeguarding any personal information you provide through Services is extremely important to us. Information about our privacy practices can be found in our privacy policy (Privacy Policy”). You acknowledge that your use of the Services is also subject to our Privacy Policy. You further acknowledge that your use of the Products and Services may involve the collection of your mental and physical well-being. This information may be considered sensitive under your local laws. For example, in certain US states, this health information may be “consumer health data” as defined under applicable laws including Washington’s My Health My Data Act, Connecticut’s Data Privacy Act, and Nevada’s SB 370. If you are participating in a pilot program, the collection and use of your data will also be subject to the specific disclosures and limitations described in your pilot consent documentation. Where data is used to improve the Services, including AI-enabled features, such use will be conducted in accordance with the Privacy Policy and any applicable pilot consent documentation, including use of aggregated or de-identified data where possible.

When Services are offered in collaboration with an employer or educational institution (including SNHU), the institution will not receive identifiable individual-level responses from employee participants unless explicitly described in the applicable pilot consent materials. Reporting is generally provided in aggregated or de-identified form.

4. Use of the Service

a. Registering for the Service 

To access the Services, you must sign up as a registered user (“User”). You can do this via our Websites, our Apps or via certain third-party services. If you become a User via a third-party, such third-party terms and policies may apply. To become a User, you need to provide certain personal information including but not limited to your first name, last name, email address, date of birth, and a password to be used in conjunction with that email address (“User Information”). You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. 

b. Eligibility for use of the Service

By registering as a User and using and/or accessing the Products or Services, you warrant that: 

(i) you are legally capable of entering into binding contracts; 
(ii) all User Information you submit is truthful, accurate, and up to date; 
(iii) you will maintain the accuracy of such information; and 
(iv) your use of the Products and Services does not violate these Terms or any applicable law.

Persons under the age of 18 are not permitted to use the Services. By using the Services, you represent and warrant that you are at least eighteen years of age or the age of majority in your jurisdiction, whichever is higher. We assume no responsibility or liability for misrepresentation of your age. 

c. Matters of Ownership

The Services may contain materials, including but not limited to software, text, graphics, and images (collectively referred to as the “Content”). We may own the Content or portions of the Content may be available to us through arrangements we have with third parties. The Content is protected by United States and foreign intellectual property laws. Unauthorized use of the Content may result in violation of copyright, trademark, or other laws. You have no rights in or to the Content, and you will not use, copy, or display the Content except as permitted under these Terms. No other use is permitted without our prior written consent. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, perform, make a derivative version of, distribute, or otherwise use the Content in any way or for any public or commercial purpose. The use or posting of any of the Content on any other website or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of these Terms and Conditions, your right to access and/or use the Content and Website shall automatically terminate and you shall immediately destroy any copies you have made of the Content. 

The trademarks, service marks, and logos of Matter and Space (the “Matter and Space Trademarks”) used and displayed throughout the Services are registered and unregistered trademarks or service marks of Matter and Space. Other company product, and service names located on the Services may be trademarks or service marks owned by third parties (“Third-Party Trademarks,” and collectively with the Matter and Space Trademarks, the “Trademarks”). Nothing in the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark display on the Services without the prior or written consent of Matter and Space specific for each such use. The Trademarks may not be used to disparage Matter and Space or the applicable third-party, Matter and Space’s or the third-party’s product or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. Use of any Trademarks as part of a link to or from any website is prohibited without Matter and Space’s prior written consent. All goodwill generated from the use of any Matter and Space Trademark shall inure to Matter and Space’s benefit. 

You agree not to: 

(a) take any action that imposes an unreasonable load on the Services’ infrastructure; 

(b) use any device, software or routine to interfere or attempt to interfere with the proper working of the Services or any activity being conducted through the Services;

(c) attempt to decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up the Services;

(d) delete or alter any materials posted on the Services by Matter and Space or any other person or entity, or; 

(e) frame or link to any of the materials and information available on the Services. 

Certain features of the Services may involve third-party providers (including cloud hosting, analytics, or wearable device integrations) who process data on our behalf are subject to contractual confidentiality, security and data use limitations consistent with our Privacy Notice and any applicable pilot consent documentation.

d. Third parties

The Services may contain links to third-party websites (“External Sites”). These links are provided solely as a convenience to you and not as an endorsement by us of the content of such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or any content located on such External Sites. Third party products and services made available on the Services are made and offered directly by the applicable third party. When you pursue or purchase any such product or service, you acknowledge that you are contracting directly with a third party and not with Matter and Space. Your interaction with, or participation in promotions of, third parties found on or through the Services, including payment and delivery of goods or services, and any other terms, are solely between you and such third parties. You are not obligated to use or transact business with any third party that appears on the Services. 

YOU AGREE THAT MATTER AND SPACE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND INCURRED BY YOU, AS THE RESULT OF ANY OF YOUR DEALINGS WITH THIRD-PARTY SERVICE PROVIDERS OR ADVERTISERS AVAILABLE THROUGH THE SERVICES.

We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of any such materials or such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses or other destructive programs. If you decide to access any External Sites, you do so at your own risk. 

Certain elements of the Services are protected by trade dress, trademark, unfair competition, and other state and federal laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors. None of the Content for the Services may be retransmitted without express written consent from Matter and Space in every instance.

e. AI Disclaimer

We use AI-enabled features to personalize your experience; AI output may not always be accurate or complete. These outputs are provided ‘as is’ and should not replace professional advice. Personal information is not used to train artificial intelligence models in identifiable form without your explicit consent.

f. License Grant

Subject to your full compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, access, and use the Services and associated software solely for your personal, non-commercial use, on devices that you own or control. This license does not permit any resale or commercial use of the Services or its contents; any derivative use of the Services; or any use of data mining or similar data gathering and extraction tools. By using features that process health or wellness data, you provide explicit consent for such processing. You may withdraw consent at any time. Where such processing occurs as part of a pilot program, it will be conducted in accordance with the limitations described in the applicable consent materials.

g. Term and Termination of License

This license becomes effective when you accept these Terms and continues until terminated by either you or Matter and Space. Your rights under this license will terminate automatically without notice if you fail to comply with the Terms. Upon termination of this license, you must cease all use of the Services and delete all copies from your devices. Termination shall not limit any of our rights or remedies at law or in equity. 

h. Updates and Modifications

You agree that the Services may be updated or modified from time to time for any reason. These updates may occur automatically without prior notice. By using the Services, you consent to such updates. Matter and Space shall not be liable for any failure to maintain backward compatibility or for any changes to the Services that result in the loss of functionality, content, or access. 

4. Prohibited Use of the Service

By using the Services, you agree to not:

copy, store, reproduce, transmit, modify, alter, reverse-engineer, emulate, decompile, or disassemble the Products or Services in any way, or create derivative works of the Products or Services;
record the Services;
use the Services (or any part of them) to create any tool or software product that can be used to create software applications of any nature whatsoever;
upload, post, email or otherwise send or transmit or introduce any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with the Services;
interfere with the servers or networks underlying or connected to the Products and Services or to violate any of the procedures, policies or regulations of networks connected to the Services;
access the Services in an unauthorized manner, including in violation of any local, state, national or international law
circumvent any territorial restrictions applied to the Services;
perform any fraudulent activity including impersonating any other person or entity while using the Services;
conduct yourself in an offensive manner while using the Services (including, but not limited to, bullying, harassing, or using hate speech or degrading comments about things like race, religion, culture, sexual orientation, gender or identity, age, disability, or serious disease);
use the Services for any illegal, immoral or harmful purpose (including, without limitation, unlawful, harassing, libelous, invasion of another’s privacy, abusive, threatening or obscene purposes);
use the Services for any purposes related to scientific research, analysis or evaluation of the Services without our express written consent;
rent, lease, loan, make available to the public, sell or distribute the Services in whole or in part or use the Services except for your own personal use;
violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;
sell or otherwise transfer access granted under these Terms or any Content (as defined below) or any right or ability to view, access, or use any Content; or
attempt to do any of the acts described in this Section or as otherwise prohibited by these Terms or assist or permit any person in engaging in any of the acts described in this Section or otherwise as prohibited by the Terms.

We reserve the right to immediately terminate your access to or use of our Products or Services if we believe, in our sole discretion, that you exhibit such behavior or you violate or attempt to violate any laws or breach these Terms.

By breaching the provisions of this Section, you may commit a criminal offense under applicable law. We may report any such breach to the relevant law enforcement authorities, and we may cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Services will cease immediately.

We reserve the right to contact emergency services to the extent that we believe, at our sole discretion, that you pose an imminent threat of harm to yourself, to property, or to another person. Such actions may include reviewing and/or disclosing of information as required by law or organizational policy in connection with safety concerns.

The Services are directed to users in the United States. We make no claims regarding whether the Content may be downloaded, viewed, or be appropriate for users outside of the United States. If you access the Services or Content from outside of the United States you do so at your own risk. Whether inside or outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. 

The United States control the exports of products and information. You expressly agree to comply with such restrictions and not to export or re-export any of the Content to countries or people prohibited under the export control laws. You agree to comply with all applicable export and re-export control laws, including the U.S. Export Administration Regulations, trade sanctions administered by the U.S. Treasury Department, and applicable laws of your local jurisdiction. By downloading the Content, you are expressly agreeing that you are not in a country where such export is prohibited or are a person or entity for which such export is prohibited. You warrant that you are not associated with or under the control of any entity designated by the U.S. government, as a “terrorist supporting” country, and you are not listed on any U.S. government list of restricted or prohibited parties. You are solely responsible for compliance with the laws of your specific jurisdiction regarding the import, export, or re-export of the Content. 

6. Interactions with Other Users

The Services function as a venue to connect Users in a virtual information place. As a neutral facilitator, we are not directly involved in the actual interactions between users using the Services. As a result, we have no control over the truth, accuracy, quality, legality, or safety of postings made by users using the Services. We shall have no responsibility to confirm the identity of users. We shall also have no responsibility to confirm or verify the qualifications, background, or abilities of users using the Services.

7. User Material

The Services may let you submit material to us, for example, you may be able to post comments or images in certain functions or features of the Services. “User Material” refers to any publicly available material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. User Material does not include the account information, Product or Service purchase, or Product or Service use information which you provide in registering for and using Products or Services. If you review or submit User Material, you agree to do so in accordance with these Terms. If you do not want to review or submit User Material in accordance with these Terms, then you should not do so. ‍‍

We do not systematically review all User Material submitted by you or other users. However, we reserve the right to, and may from time to time, monitor all information transmitted or received through the Products or Services for operational and other purposes. If at any time we choose to monitor such information, we assume no responsibility or liability for content or any loss or damage incurred because of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy. We are not responsible for the content of User Material provided by you or any other user. We do not necessarily endorse any opinion contained in such material. 

Access to User Material is restricted to authorized personnel with a legitimate need to support the Services and does not include employer HR or management personnel unless explicitly described in applicable pilot consent materials.

We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of the Products or Services, particularly where User Material breaches this Section, and we may do this with or without giving you any prior notice. ‍‍

We may link User Material or parts of User Material to other material, including material submitted by other users or created by us or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and/or to improve the Services. ‍‍We may use User Material to support operations and improvement of the Services, consistent with the Privacy Policy and any applicable pilot consent documentation. Any such use will rely on aggregated and/or de-identified data where feasible.

Each time you submit User Material to us, you represent and warrant to us as follows:

You own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (such as copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract.
Your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, and does not encourage conduct that would be considered a criminal offense, and does not give rise to civil liability, violate any law, or is otherwise deemed inappropriate.
Your User Material does not advertise any product or service or solicit any business.
Your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person’s consent to being identified in exactly that way in your User Material; and in submitting your User Material you are not impersonating any other person.
You will not collect email addresses of users for the purpose of sending unsolicited email.
You will not engage in criminal or tortious activity, including fraud, spamming, sending of viruses or other harmful files, copyright infringement, patent infringement, or theft of trade secrets or attempt to impersonate another user or person.
You will not engage in any automated use of the system, such as using scripts to alter our content.
You will not access, tamper with, or use non-public areas of the Services, Matter and Space’s computer systems, or the technical delivery systems of Matter and Space’s providers.
You will not export, re-export, or transfer the Services or related technology to any country or person prohibited under U.S., Canadian, or Mexican export laws.
Except as necessary to maintain your own computer security by use of commercial-off-the-shelf antivirus or anti-malware products, you will not attempt to probe, scan, or test the vulnerability of the Services or any other Matter and Space system or network or breach any security or authentication measures. ‍‍

We may be obligated to identify you with third parties who claim that their rights have been infringed by User Material you have submitted. ‍‍

We treat User Material as private and confidential unless you choose to share it publicly through the Products. We only use User Material as necessary to provide, support, and improve the Products, in accordance with our Privacy Notice. By submitting User Material, you grant Matter and Space a limited, non-exclusive royalty-free license to use, store, and process such material solely for the purpose of operating, maintaining, and improving the Products, and providing support and Services to you. Matter and Space will not use User Material for marketing, advertising, or resale without explicit consent. You represent and warrant that you own or otherwise control the rights to your User Material. You agree to indemnify Matter and Space and its affiliates for all claims arising from or in connection with any claims to any rights in your User Material or any damages arising from your User Material.

Feedback, suggestions, ideas, and other unsolicited communications that are not part of your use of the Services or submitted as User Material (“Submissions”) will be deemed non-confidential and non-proprietary. By submitting a Submission, you grant Matter and Space a non-exclusive, royalty-free, perpetual license to use, modify, and incorporate it into our Products, Services, and business operations. We will not use Submissions for marketing or promotional purposes without your explicit permission. You acknowledge that we may use similar ideas independently developed by us or received from other sources. You represent and warrant that you own or have the right to submit the Submission and agree to indemnify us and our affiliates against any claims arising from it. Where User Material is provided during participation in a pilot program, such use will be consistent with the disclosures and limitations in applicable consent materials.

8. Electronic Communication Consent

Email, text messaging, push notifications and other electronic communication (“Electronic Communications”), such as posting notices on the Services allow us to exchange information with you efficiently in connection with the provisioning of our Services, product information, appointment reminders, and links to surveys.

Your use of the Services means that you agree and consent to the use of Electronic Communications as an acceptable form of communication for the purposes of receiving our Products and Services and product information.

By providing us with your phone number, you consent to receiving SMS/text message communications from us related to the Services. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. You may opt out of receiving SMS/text message communications from us at any time by replying “STOP”. We will send a final SMS message to confirm that you have been unsubscribed and after this you will no longer receive SMS messages from us.

You acknowledge that Electronic Communications may not be a completely secure means of communication, and there may be the potential for such communications to be accessed in storage or during transmission. We will limit the amount and type of confidential information disclosed in un-encrypted Electronic Communications in compliance with our privacy policy.

Applicable laws require that some of the information or communications we send to you should be in writing. You agree to transact with us electronically, and that communication with us will be mainly electronic. You acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. You have the right to receive a paper copy of the communications. To receive a paper copy, please request it by emailing us at privacy@matterandspace.com. Please be sure to state that you are requesting a copy of the communication.

If you wish to change your email address, phone number, or modify your preferences regarding the use of email and text communication, please contact us at support@matterandspace.com. You can also contact support@matterandspace.com to unsubscribe from further communications. Unsubscribing from communication may impact your ability to use the Products or Services.

We reserve the right, in our sole discretion, to discontinue the provision of your Electronic Communications, or to terminate or change the terms and conditions on which we provide Electronic Communications. We will provide you with notice of any such termination or change as required by law.

9. Limitation of Liability 

EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT, YOU AGREE THAT:

THE SERVICES ARE NOT TO BE USED IN CASE OF A MEDICAL OR MENTAL HEALTH EMERGENCY. IF YOU ARE IN NEED OF OR ARE SEEKING MEDICAL OR MENTAL HEALTH TREATMENT, YOU SHOULD CONTACT YOUR HEALTHCARE PROVIDER. IF YOU ARE HAVING THOUGHTS OF HARMING OR KILLING YOURSELF, PLEASE CALL OR TEXT 988, THE SUICIDE AND CRISIS LIFELINE, AND IF YOU ARE EXPERIENCING A MEDICAL OR MENTAL HEALTH EMERGENCY, PLEASE CONTACT 911 (OR YOUR LOCAL EQUIVALENT) OR GO TO THE NEAREST EMERGENCY ROOM. A LIST OF LOCAL EMERGENCY SERVICE TELEPHONE NUMBERS CAN BE FOUND HERE.

WE ARE NOT A LICENSED MEDICAL CARE OR MENTAL HEALTH PROVIDER; DOES NOT PROVIDE MEDICAL OR MENTAL HEALTH TREATMENT, ADVICE, OR DIAGNOSIS; HAS NO EXPERTISE IN DETERMINING THE EFFECT OF ANY SPECIFIC TREATMENT ON A MEDICAL OR MENTAL HEALTH CONDITION; AND IS NOT YOUR MEDICAL OR MENTAL HEALTHCARE PROVIDER;

WE ARE NOT AND DO NOT PROVIDE 911 OR OTHER EMERGENCY SERVICES AND MAY NOT CONTACT YOU OR ANYONE ON YOUR BEHALF WITH RESPECT TO YOUR MEDICAL CONDITION OR TREATMENT;

ANY WRITTEN MATERIAL PROVIDED BY US IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO REPLACE THE RELATIONSHIP BETWEEN YOU AND YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER;

YOU SHOULD ALWAYS CONSULT A PHYSICIAN IF YOU HAVE ANY QUESTIONS REGARDING A MEDICAL CONDITION;

NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ OR RECEIVED USING THE PRODUCTS AND SERVICES;

WE ASSUME NO LIABILITY WITH RESPECT TO ANY SURVEY OR RESEARCH/MEDICAL PROGRAM OR STUDY WITH WHICH YOU MAY BE USING THE PRODUCTS OR SERVICES.

IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEBSITE AND THE CONTENT, WHETHER BASED ON WARRANT, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Disclaimer of Warranties

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE CONTENT, INCLUDING BUT NOT LIMITED TO ITS ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY. THE MATTER AND SPACE PARTIES SHALL NOT BE SUBJECT TO LIABILITY FOR THE TRUTH, ACCURACY, OR COMPLETENESS OF THE CONTENT OR ANY OTHER INFORMATION CONVEYED TO THE USERS OR FOR ERRORS, MISTAKES, OR OMISSIONS THEREIN OR FOR ANY DELAYS OR INTERRUPTIONS OF THE DATA OR INFORMATION STREAM FROM WHATEVER CAUSE. YOU AGREE THAT YOU USE THE WEBSITE AND THE CONTENT AT YOUR OWN RISK.

WE DO NOT WARRANT THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE, ITS SERVER, OR THE CONTENT ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES. IF YOUR USE OF THE WEBSITE OR THE CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE SHALL NOT BE RESPONSIBLE FOR THOSE COSTS. 

THE WEBSITE AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO THE WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, IN SUCH STATES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU, AND THE LIABILITY OF THE MATTER AND SPACE PARTIES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

To the extent that you participate in any content featured in the Services, you represent and warrant that you are in adequate physical health and mental health to perform such activities and have no disability or condition that would make such activities dangerous. You should consult a licensed physician prior to the beginning of such activities. You acknowledge that We have advised you of the necessity of doing so. 

11. No Waiver

If we delay exercising or fail to exercise or enforce any right available to us under these Terms, such delay or failure does not constitute a waiver of that right or any other rights under these Terms. ‍

12. Force Majeure

We will not be liable to you for any lack of performance, or the unavailability or failure of the Products and Services, or for any failure or delay by us to comply with these Terms, where such lack, unavailability or failure arises from any cause beyond our reasonable control.

13. Notices

Unless otherwise specifically indicated, all notices given by you to us must be given to Us at privacy@matterandspace.com. We may give notice to you at the e-mail address you provide to us when you register, or in any of the ways specified in these Terms. Notice will be deemed received and properly served immediately when posted on the Products or when an e-mail or other electronic communication is sent. In proving the service of any notice via email, it will be sufficient to prove that such email was sent to the specified e-mail address of the addressee.‍

14. Notice for New Jersey Users

IF YOU ARE FROM NEW JERSEY, THE FOREGOING SECTIONS (9, 10, 11, 12, 13) ARE INTENDED TO BE ONLY AS BROAD AS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS. 

15. Indemnification

You agree to defend, indemnify, and hold Us harmless from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of these Terms and Conditions, including breaches of privacy, data protection, or export control laws, or your access to, use or misuse of the Content of the Services. We shall provide notice to you of any such claim, suit, or proceeding. We reserve the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

16. Termination of the Agreement

We reserve the right, in its sole discretion, to restrict, suspend, or terminate these Terms and Conditions and your access to all or any part of the Services or the Content at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Services or the Content at any time without prior notice or liability. 

17. Termination
You agree that we may, under certain serious circumstances and without prior notice, immediately suspend or terminate your account and/or access to the Services. Cause for such suspension or termination shall include, but not be limited to, (a) breaches or violations of the Terms or other incorporated agreements, policies or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Services (or any portion thereof), (e) unexpected technical or security issues or problems, and/or (f) extended periods of inactivity. Termination of your account may include (x) removal of access to all offerings within the Services, (y) deletion of your information, files and Content associated with your account, and (z) barring further use of the Services. Further, you agree that all suspensions or terminations for cause shall be made in our sole discretion and that we shall not be liable to you or any third party for any suspension or termination of your account or access to the Services. The following Sections shall survive termination of your account and/or the Terms: Content and Conduct, Clubs, Proprietary Rights, Your Feedback, Disclaimer of Warranties and Liability, Indemnity, Choice of Law and Forum, and General.

18. Dispute Resolution

a. Applicable law and Jurisdiction

Any action related to the Terms, Content, the Services, and your relationship with Us shall be governed by, and construed and interpreted in accordance with, the laws of the State of New Hampshire without regard to its conflict of laws principles AND WILL SPECIFICALLY NOT BE GOVERNED BY THE UNITED NATIONS CONVENTIONS ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE. Subject to the Section entitled “Dispute Resolution”, the parties irrevocably consent to bring any action to enforce this Agreement in the federal or state courts embracing New Hampshire and you consent to the exclusive jurisdiction of the federal or state courts embracing New Hampshire. If any party hereto brings any suit or action against another for relief, declaratory or otherwise, arising out of these Terms, the prevailing party will have and recover against the other party, in addition to all court costs and disbursements, such sum as the court may adjudge to be reasonable attorneys’ fees. Except to the extent prohibited by applicable law, the parties agree that any claim or cause of action arising out of or related to use of the Services or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. This paragraph does not apply to users who reside in the European Union.

Miscellaneous
These Terms and Conditions are governed by the internal substantive laws of the State of New Hampshire, without respect to its conflict of laws provisions. You expressly agree to submit to the exclusive personal jurisdiction of the state and federal courts sitting in the State of New Hampshire. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. Failure by us to act on or enforce any provision of these Terms and Conditions shall not be construed as a waiver of that provision or any other provision in these Terms and Conditions. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other subsequent instance. Except as expressly agreed by us, these Terms and Conditions and the Privacy Policy (collectively, the “Policies”) constitute the entire agreement between you and us with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. These Terms and Conditions will inure to the benefit of our successors, assigns, licensees, and sublicensees. Any information you choose to share publicly through the Services may be accessible to others. Information submitted as part of private features or pilot participation will be handled in accordance with our Privacy Policy and applicable consent documentation, including any limitations on use, access, or sharing described therein. We are not liable for protection of privacy or electronic mail or other information transferred through the Internet or any other network that you may use. We will notify users of any data breach affecting personal information within the timeframe required by applicable law. 

Notice for California Users
Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: If you have a complaint regarding the Services that you think we have not adequately resolve, the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

U.S. Government Restricted Rights. 
The Content is provided with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the Government is subject to the restrictions contained in 48 CFR 52.227-19 and 48 CFR 252.227-7013 et seq. or its successor. Use of the Services or Content by the government constitutes acknowledgement of our proprietary rights in the Services and Content. 

Privacy Policy

PRIVACY NOTICE
EFFECTIVE DATE: July 20, 2026

1. OVERVIEW

Matter and Space, an internal division of Southern New Hampshire University (“SNHU”), uses the data collected to build a truly personalized experience that supports your wellness and enables you to achieve your educational goals. We take our responsibility to safeguard your data seriously and believe that you should be the ultimate decision maker when it comes to your personal information. If you are participating in the pilot program, certain uses of your data may be limited or modified as described in the applicable pilot consent documentation.

Participation in the pilot programs is voluntary and not a condition of employment, and your decision to participate or not participate will not affect your employment status, performance evaluation, or access to benefits.

2. SCOPE OF THIS PRIVACY NOTICE

Matter and Space, an internal division of Southern New Hampshire University (“SNHU”) (“us”, “we” or “our”), is committed to protecting the privacy of individuals about whom we collect personal information (“user,” “you,” or “your”). This privacy notice (“Privacy Notice”) is designed to assist you in understanding the kinds of information we gather about you or that you provide to us, as well as how we collect, use, safeguard, retain and destroy it. The Privacy Notice covers both Personal Information and non-personal information. “Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (subject to any exceptions under applicable laws). Aggregated and anonymized data is considered non-personal information for the purposes of this Privacy Notice. This Privacy Notice applies when you use Matter and Space’s websites (the “Websites”) app (the “App”) (the Website, the App, and other delivery methods are collectively the “Services,” the “Products”).

3. WHAT KINDS OF PERSONAL INFORMATION WE COLLECT

In the context of pilot programs, including those involving SNHU employees, we may collect additional categories of information as described in applicable consent materials, including wellness-related responses, interactions with AI-enabled tools, and platform usage data.

We aim to limit our data collection practices to the information necessary to deliver to you the best possible product. The personal data we collect depends on how you use our services. We will only collect sensitive personal information (such as health or biometric-related data) with your explicit, affirmative consent, as required by applicable law.  We may collect the following kinds of personal information:

INFORMATION YOU PROVIDE TO US DIRECTLY

ACCOUNT INFORMATION

When you elect to participate in one of our pilot programs, we may ask for certain personal information including your name, your email address, your institutional affiliation, your ethnicity, your education level, and whether you are at least eighteen years of age. You may choose to provide us with visual information about yourself, such as in a profile picture. We use this information to evaluate your eligibility for the Services. If you provide sensitive personal information (e.g., health or wellness data), we will request your explicit consent before processing this information. You may withdraw consent at any time.

THIRD-PARTY ACCOUNTS
We allow you to sign up and log in to the Services using accounts you create with third party products and services such as Google or Apple (collectively “Third-Party Accounts”). If you access the Services through Third-Party Accounts, we will collect information you have agreed to make available such as your name, email address, profile information, and preferences. This information is collected by the Third-Party Account providers and is provided to us under their privacy policies. You can manage what information we receive through the privacy settings in your Third-Party Account.

ADDITIONAL INFORMATION PROVIDED TO THIRD-PARTY WEARABLE HEALTH DEVICE PROVIDERS

Some of the Services may use data derived from third-party wearable health devices like Fitbit, Whoop, and Apple Watch (“Third-Party Wearable Health Device Providers,” “Third-Party Wearable Health Device,” “Wearable Health Device,” “Wearable”). To support your wellness and build a unique learner profile, you are encouraged to provide further personal information to your Third-Party Wearable Health Device including logs for food and water consumption, weight, sleep, or other health tracking. Our collection of data from wearable devices is restricted to those categories of data you authorize the wearable device provider to disclose to us. Users are not required to share this information.

Data transmitted to us through Third-Party Wearable Health Devices may be considered “biometric information” or “biometric data” under applicable law, like the Washington My Health My Data Act (MHMD Act). For more information on your rights under the Washington MHMD Act, please visit the supplemental consent and disclosure. 

We do not collect biometric identifiers of biometric information as defined under the Illinois Biometric Information Privacy Act (BIPA) and similar legislation, such as facial geometry scans, voiceprints, retina scans, or fingerprints. We do not use physiological or wellness-related data to identify individuals based on biometric characteristics, nor do we use it for authentication or verification purposes. Where wearable data is used as part of a pilot program, it will be processed and used in accordance with the applicable consent documentation and subject to additional safeguards described therein.

PLEASE NOTE THAT OUR SERVICES ARE INTENDED FOR GENERAL WELLNESS PURPOSES ONLY. WE DOES NOT PROVIDE PROFESSIONAL ADVICE, INCLUDING MEDICAL ADVICE, MEDICAL CARE OR THERAPY SERVICES. IF YOU OR SOMEONE YOU KNOW IS CONSIDERING HARMING YOURSELF, ANYONE ELSE, OR SUICIDE CONTACT THE FREE SUICIDE HOTLINE IN YOUR JURISDICTION. A LIST OF INTERNATIONAL SUICIDE HOTLINES CAN BE FOUND HERE. HOTLINES FOR THE FOLLOWING COMMON JURISDICTIONS ARE:
UNITED STATES: 988

YOUR COMMUNICATIONS WITH US
We may collect personal information when you communicate with us or one of our representatives directly to inquire about our Services, register for newsletter updates from us, request customer or technical support or otherwise communicate with us. Personal information collected during such interactions might include your name, email address, or phone number.

SURVEYS

We may ask you to provide information about your physical and mental well-being or lifestyle patterns (e.g. sleep, energy, or mood) to provide customized learning tailored to your individual needs. These questions are not intended to collect healthcare or diagnostic information. We may contact you to participate in surveys that help us build the best version of our product. If you elect to participate, you may be asked to provide personal information, such as name, location, or anything else relevant to the survey. In pilot settings, survey responses may be reviewed by authorized research and product personnel (and not employer human resources or management personnel, unless explicitly stated in the applicable consent materials) to support evaluation and improvement of the Services, consistent with applicable consent.

INFORMATION COLLECTED AUTOMATICALLY

USAGE DATA
To improve and preserve the functioning of our Service, we may collect data related to your activity on our offerings including time spent on the app, crash data, performance and other diagnostic data. We also may collect information about your use of the app including the extent and quality of your engagement with the Services, your interactions with others using the Services, and your progression through the learning modules provided through the Services. This may include interactions with AI-enabled features, time spent in-app, and other behavioral engagement metrics.

THIRD-PARTY WEARABLE HEALTH DEVICE DATA

We may collect information regarding general wellness indicators (e.g. step count, sleep duration, activity trends) from wearable health devices like Fitbit, Whoop, and Apple Watches if you so authorize. Our collection of data from wearable devices is restricted to those categories of data you authorize the wearable device provider to disclose to us. These inputs are used only to support personalized wellness insights and are not medical data. After you authorize access, we may collect wearable device data such as calories burned, activity levels, heart rate, breathing rate, sleep metrics, body temperature, and general location. Users are not required to share this information. Where applicable, such data may be linked with other information you provide to support personalized insights, consistent with applicable consent disclosures.

BACKGROUND DATA
We may collect information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, general location information (including approximate location derived from IP address and time zone), and Internet service provider. 

4. HOW WE USE INFORMATION

We use the information we collect to deliver the Services to you and to honor our Terms of Service contract with you.

TO PROVIDE THE SERVICES
Enable you to use the platform. Certain information, such as an email address, is necessary to create an account with us and become a User. 

Determine your eligibility to use the Services. For example, information such as your age and location is necessary to determine your eligibility to use the Services, or to determine if you live in a jurisdiction where we intend to provide the Services. 

Record your activities and analyze your performance. For example, we may use survey and usage data to compare your performance on one evaluation to another, or to track your progress toward learning objectives. 

Interact with other users. For example, we may present personal information you provide to us, like your name, to other users to facilitate your interactions with them. You may elect to voluntarily share personal information with other users.  

Provide advice and interventions to promote learning objectives. For example, sleep data derived from a third-party wearable health device may be used to provide advice related to sleep and learning. 

Automated Decision-Making and AI Transparency. Certain features use artificial intelligence and automated decision-making to personalize your experience. These processes do not involve decisions producing legal or similarly significant effects.

TO IMPROVE THE SERVICES
Generate a unique learner Profile. We use information about your performance, usage of the platform, and health to generate a learner profile to support your experience. In pilot settings, such profiles will be used in accordance with applicable consent documentation and may be limited to research and product development services. Personal information is not used to train artificial intelligence models without your explicit consent.  

Provide artificial intelligence enabled Services. We use information that you provide to us and that we collect from your use of the Services to develop, train, test, and improve artificial intelligence and machine learning features, using aggregated and/or de-identified information where possible, and otherwise consistent with applicable consent documentation.

Optimize the functionality of the Services. We use the information that you provide to us and that we collect from your use of the Services to analyze, develop, troubleshoot, increase functionality, and otherwise improve the Services. We also may use feedback provided directly to us from Users to improve the Services. To accomplish this improvement, we may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us to improve the Services. 

TO COMMUNICATE WITH YOU
We may use the information we collect and receive to communicate about the Services to you including using email and push notifications, in accordance with your preferences. We may contact you to send proactive customer support messages or when investigating alleged violations of our terms. We use the information we collect and receive to provide support in response to your requests. This may require us to access your account, depending on the nature of your request to troubleshoot a reported issue. We do not use your personal information to deliver targeted content or advertisements from third parties.

TO PROTECT YOU AND THE SERVICES

We use information that you provide to us and that we collect to protect users, enforce our Terms of Service and promote safety. For example, we may use information you provide to us to respond to conduct that violates our terms, such as abusive content or spam. We may use such information to make determinations regarding suspension of access or termination of access to the Services. We may also use such information to alert law enforcement, other relevant authorities, private litigants, within or outside your country of residence, if we determine that such disclosure is compelled or reasonably necessary to comply with the law including responding to court orders, warrants, subpoenas, or other legal or regulatory processes otherwise permitted by law. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to prevent death or serious bodily injury, to address issues of national security or other public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of Matter and Space or its users, or to protect our operations or our property or other legal rights, including by disclosure to our counsel and other consultants and third parties in connection with actual or potential litigation. 

In limited circumstances involving safety concerns, including credible risk of harm to yourself or others, SNHU, through the Matter and Space platform, may review and disclose information as required by law or organizational policy. Access to identifiable information is restricted to authorized personnel with a legitimate need to know, and such access is subject to strict internal controls.

While certain authorized technical teams may have the capability to link aggregated and/or de-identified information to account data for system maintenance, security, or compliance purposes, this access is strictly controlled, limited and not used to monitor user content for mandated reporting purposes. Even in cases where account data is re-linked to user information, additional privacy protections ensure that staff who interact with user content through the Matter and Space platform do not have access to the personal details necessary to make a report to authorities. This approach allows SNHU to improve the Matter and Space platform and to guarantee system security while maintaining strong protection for user personal information.

5. HOW WE SHARE INFORMATION

EXCHANGE OF IDENTIFIABLE PERSONAL INFORMATION FOR MONETARY VALUE
We do not sell or share identifiable personal information for monetary value, except under the conditions described in the below section “DISCLOSURE IN THE EVENT OF MERGER, SALE, OR OTHER ASSET TRANSFERS.” 

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We may disclose your information to third parties that provide services to Matter and Space, including vendors that help us support, improve, promote, secure, and operate the Services; process payments; or fulfill orders. These third parties may include:

Service providers, such as cloud hosting providers, IT support vendors, and payment processors;

Analytics providers, such as tools that help us measure usage and improve the Services;

Customer support providers, such as help desk and chat support services;

Business partners, such as partners you choose to connect with or integrate through the Services;

Professional advisors, such as lawyers, auditors, and consultants; and

Regulators and legal authorities where required or permitted by law.

These services only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. Wherever possible, data is aggregated and/or de-identified to protect your privacy.

Certain third-party providers (such as cloud hosting, analytics providers, or wearable integrations) may process personal information on our behalf. These providers are contractually required to protect and use the data only for authorized purposes.

SNHU will not receive identifiable individual responses from employee participants unless explicitly disclosed in the applicable pilot consent materials. Reporting to SNHU will generally be provided in aggregated form.

DISCLOSURE OF AGGREGATED AND/OR DE-IDENTIFIED INFORMATION

We may exchange anonymized and aggregated information (“Aggregated Information”) with service providers and other third parties in exchange for value. This information is never tied to a user account. We may use, license or share this Aggregated Information with third parties for research, business, or other purposes. Aggregated Information may be used for research, analytics, or product improvement, including for AI development, in a manner that does not reasonably identify individuals.

DISCLOSURE OF INFORMATION YOU AUTHORIZE US TO DISCLOSE
We may share personal information in accordance with your preferences, for example, if you authorize us to disclose personal information to a single sign-on provider (“SSO”). When you authorize us to provide information to third parties, your information is processed in accordance with their privacy and other policies. You can revoke your consent to share with third-party applications using your account settings.

DISCLOSURE OF INFORMATION WHEN REQUIRED BY LAW
We may share personal information where required for legal purposes described in the above section “TO PROTECT YOU AND THE SERVICES.”

PUBLICLY AVAILABLE INFORMATION

We do not treat publicly available information as personal data subject to this Privacy Notice. “Publicly available information” refers to:

Information made lawfully public from government records
Information that a user has made available to the public
Information obtained from sources that are generally accessible to the public

If we combine publicly available information with non-public personal data, we treat the combined information as personal data subject to this Privacy Notice. 

THIRD PARTY SERVICES CONNECTED VIA API OR OTHER INTEGRATIONS

We enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, such as apps associated with Third Party Wearable Health Device Providers. You can choose to share your profile data and activity data with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available through Matter and Space.

If you choose to use a Third-Party Account to log in to our Websites or Apps, we share only the information necessary for the third-party to enable you to log in and to protect and secure your information. You should use caution when sharing information via third parties and you should carefully review the privacy practices of third parties. 

DISCLOSURE IN THE EVENT OF MERGER, SALE, OR OTHER ASSET TRANSFERS
If we become involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

6. COOKIES

Our Websites and/or Apps may use cookies and similar tracking technologies to enhance your experience on the Products, analyze usage, and help us improve our Services.

We may use the following types of cookies:

Essential cookies
Analytics and performance cookies
Functionality cookies
Third-party cookies

You can control or disable cookies through your browser settings. Most browsers allow you to:

See what cookies are installed on your device
Delete existing cookies
Block future cookies

7. YOUR PRIVACY CHOICES AND RIGHTS

The privacy choices you may have about your personal information are determined by applicable law and are described below.

Account Management and Deletion.  Users can manage and delete their personal information processed by us by either visiting this website or by contacting us using the contact information provided below. Should you choose to contact us over email please write with “Account Deletion” in the subject line.

Unwanted Communications. If you receive an unwanted email or telephone communication from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding Products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g. communications regarding our Services or updates to our Terms or this Privacy Notice). We process requests to be placed on the do-not-mail, do-not-phone, and do-not-contact lists as required by applicable law.

Mobile Device Push Notifications. We may send you push notifications through our mobile application. You may opt out of receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information if you use our mobile application. You may opt out of this collection by changing the settings on your mobile device. 

“Do Not Track.” Your browser may offer a “Do Not Track” (DNT) signal. Our Services do not currently respond to DNT signals.

Your Privacy Rights. You may have the right, depending on applicable law to:

Access Personal Information about you including confirming whether we are processing your personal information and obtaining access to or a record of your personal information.

Request Correction of your personal information where it is inaccurate, incomplete or outdated. In some cases, we may provide self-service tools that enable you to update your personal information. 

Request Deletion, Anonymization or Blocking of your personal information when processing is based on your consent or when processing is unnecessary, excessive or noncompliant.

Request Restriction of or Object to our processing of your personal information when processing is noncompliant.

Withdraw your Consent to our processing of your personal information. If you refrain from providing personal information or withdraw your consent to processing, some features of our Service may not be available.

Request Data Portability / Receive an Electronic Copy of Personal Information that you have provided to us.

Be Informed About Third Parties with which your personal information has been shared.

Request the Review of Decisions taken exclusively based on automated processing if that could affect data subject rights. 

To exercise these rights please contact us at privacy@matterandspace.com.

8. SECURITY OF YOUR INFORMATION

We take steps to ensure that your information is treated securely and in accordance with this Privacy Notice. However, no security system is completely secure, and we cannot guarantee the security of information you provide to us. We have adopted appropriate safeguards to ensure that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure. By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail or by sending an email to you.

9. INTERNATIONAL DATA TRANSFERS 

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistently with the requirements of applicable laws.

If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the United States, due to the provision of Services being provided from and data storage facilities being located in the United States. Whenever we transfer personal information internationally, we use legal mechanisms, such as Standard Contractual Clauses, to ensure data transfers comply with applicable law.   

10. RETENTION OF PERSONAL INFORMATION 

We store the personal information, including sensitive personal information, we collect as described in this Privacy Notice for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. 

In addition, you can delete some items of information (e.g., profile information) and you can remove individual activities from view on the Services without deleting your account. For example, if you withdraw your consent to SNHU processing your health-related information collected through the Matter and Space platform, we will delete all health-related information from any future activities you upload.

Following your deletion of your account, it may take up to 45 days to fully delete your personal information and system logs. Additionally, we may retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshooting problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we receive will be handled in accordance with this Privacy Notice.

Personal information that is no longer necessary and relevant to provide our Services to you may be aggregated and/or combined with other non-personal information for purposes such as generating usage statistics to help SNHU improve the Services..

Where information is collected as part of a pilot program, data may be retained for the duration of the pilot and for a reasonable period thereafter to support validation, research, and product improvement, including in aggregated form, consistent with applicable consent documentation.

11. SUPPLEMENTAL NOTICE FOR CALIFORNIA, COLORADO, CONNECTICUT, VIRGINIA, AND UTAH RESIDENTS

You may have certain rights regarding the processing of your personal information under applicable state law, including, for example if you are a consumer in California, Colorado, Connecticut, Utah or Virginia. This supplemental privacy policy (“Supplemental State Privacy Policy”) is intended to comply with these laws by supplementing information provided elsewhere in the Privacy Notice. This supplement applies solely to visitors, users, and others who reside in the supplemental states. To the extent any provision in this Supplemental State Privacy Policy conflicts with the Privacy Notice, the Supplemental State Privacy Notice shall govern with respect to visitors, users, and others who reside in the supplemental states. 

This table reflects the categories of personal information that we have collected from California residents in the past 12 months, as required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Category of personal information	Examples We May Collect	Purpose of Collection
Identifiers	Name, Internet Protocol (IP) address, email address, account name	Creating and managing user accounts; providing services; ensuring security and compliance
Personal information under Cal. Civ. Code § 1798.80(e)	Telephone number, education, employment, wellness/medical information	Communicating with User; verifying eligibility for group access; improving services and personalizing User experience
Protected classifications	Age, gender	Aggregated demographic analysis to inform product development, accessibility, or experience design
Internet or other network activity	Device type, session timestamps, in-app behavior, crash logs	Operating and securing the platform, monitoring performances, and detecting issues
Commercial information	Subscription type, modules accessed, usage trends	Improving services; personalizing User experience; analyzing trends
Geolocation data	General location based on IP address	Localizing content and complying with regional legal requirements
Audio, electronic, or visual data	User-submitted audio	Supporting core features
Sensitive personal information	Health or wellness-related responses	Delivering wellness platform features; improve personalization; support user wellbeing
Inferences	Learning preferences, engagement level, personalized content recommendation,	Personalizing learning experience; tracking User progress

Depending on your state of residence, you may have certain rights under applicable state privacy laws. These rights may include:

Right to know/access: the right to information about personal information collection as well as the right to access such information, how it is obtained, the purposes for which it is collected, and the categories of third parties with whom we share it.
Right to delete: the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to correct: the right to request that we correct inaccuracies in your personal information.
Right to data portability: the right to receive a copy of your personal information in a portable and readily usable format.
Right to opt out of certain processing: the right to opt out of the sale, sharing, or use of personal information for automated decision-making. 
Right to limit the use of sensitive personal information: the right to limit our use or disclosure of your sensitive personal information.
Right to appeal: the right to appeal our denial of a privacy rights request.

To exercise these rights please contact us at privacy@matterandspace.com.

Disclosure of Personal Information
We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act. We may disclose user data and personal information to trusted partners who assist us in operating, maintaining and improving our platform. Where possible and if required, data is aggregated and/or de-identified prior to disclosure, and service provider data access is strictly limited according to necessity. All service providers are subject to written agreements that require them to use information only for specified purposes and to implement reasonable security safeguards. For a detailed list of third parties with whom we may share personal information, please reference the section entitled:

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES.
We do not use or disclose sensitive personal information for any purposes other than to provide our core Services and we do not sell or share such information. We may use aggregated and/or de-identified data to train and improve AI models. Personal information is never used for AI training without prior de-identification or anonymization.

SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you would like to request that we not sell your information in the future, please contact us using the information provided below with the subject line “Nevada Do Not Sell Request” and provide us with your name and the email address associated with your account. If you have any questions, please contact us as set forth below

12. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) NOTICE

Our Services are not subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which governs the use and disclosure of protected health information (PHI) by covered healthcare entities and their business associates.

While we may collect or receive information related to your health or wellness (for example, through user inputs or third-party integrations like Fitbit), we do so outside of the scope of HIPAA-regulated activity. This means the information you provide or that we receive is not governed by HIPAA.

Regardless, we treat all sensitive user data with care, and we maintain administrative, technical, and physical safeguards consistent with industry standards to protect your privacy.

13. CHILDREN’S INFORMATION

The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.

14. OTHER PROVISIONS

Third-Party Websites/Applications. The Services may contain links to other websites or applications, and other websites or applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk. 

Changes to our Privacy Notice. We may revise this Privacy Notice from time to time at our sole discretion. If there are any material changes to this Privacy Notice, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Notice if you continue to use our Services after the new Privacy Notice takes effect.

15. CONTACT US

If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at:

Matter and Space
An internal division of SNHU
2500 North River Road
Manchester, NH 03106
privacy@matterandspace.com 

Washington

WASHINGTON MY HEALTH MY DATA ACT ADDENDUM
EFFECTIVE DATE: July 20, 2026

Matter and Space, an internal division of Southern New Hampshire University (“Matter and Space,” “we,” “us,” “ours”) is providing this additional Act notice to supplement our Privacy Policy and applies solely to residents of the state of Washington. It is provided in accordance with the My Health My Data Act (MHMD).

If you are participating in a pilot program through your employer, participation is voluntary and not a condition of employment. Your decision to participate or not will not affect your employment status, performance evaluation, or access to benefits.

Consumer Health Data We Collect
We may collect the following categories of consumer health data as defined under Washington law:

Information about mental or emotional health, mood, or stress levels
Sleep patterns, wellness tracking inputs, or meditation activity
User-provided reflections
Data received from third-party integrations (e.g. Fitbit, Apple Watch) related to physical activity or health.
Inferences drawn from app usage that relate to health-related interests, behaviors, or goals
Biometric or biometric derived data (as further described below).

Purposes for Collection and Use

Deliver, personalize, and improve our services
Tailor educational content and behavioral feedback
Perform analytics and monitor platform performance
Comply with applicable legal obligations

Where data is collected as part of a pilot program, use will be limited to the purposes described in applicable pilot consent materials, including research, evaluation, and product improvement.

Retention
We retain consumer health data only as long as necessary to fulfill the purposes described above. Where data is collected as part of a pilot program, it may be retained for the duration of the pilot and for a reasonable period thereafter to support validation, research, and product improvement, after which it will be securely deleted, aggregated and/or aggregated and/or de-identified.

Sharing of Consumer Health Data

We do not sell consumer health data. When Services are provided in collaboration with an employer or educational institution (including SNHU), such institution will not receive identifiable individual-level consumer health data unless explicitly described in applicable pilot consent materials. Reporting is generally provided in aggregated and/or aggregated and/or de-identified form.

We may share consumer health data with Service Providers who support platform operations. Service Providers include cloud hosting, analytics, and technical support vendors. These parties:

Receive only aggregated and/or de-identified data, subject to strict technical and contractual safeguards designed to prevent re-identification, except on a limited, logged, need-to-know basis for security, compliance, or system maintenance purposes, and are contractually required to protect and secure the data in accordance with industry standards.
May only use consumer health data to provide services to Matter and Space. 
May not sell the data.

Security Measures
We implement administrative, technical, and physical safeguards to protect consumer health data, including encryption in transit and at rest, access controls, and monitoring. Our practices align with industry standards such as SOC 2 and ISO 27001.

Consent and Your Rights
We will obtain separate, explicit, affirmative consent for the collection and, where applicable, sharing of consumer health data, except where required by law.

As a Washington resident, you have the right to:

Confirm whether Matter and Space collects or shares your health data
Access your consumer health data
Withdraw your consent for collection or sharing
Request deletion of your health data
If your request is denied, you have the right to appeal. Instructions will be provided in our response.

You can exercise these rights at any time by contacting us at privacy@matterandspace.com.

Biometric Data Disclosure
We may collect biometric data or biometric-derived data (as defined under MHMD), including:

Heart rate
Sleep patterns
Physical activity
Movement or behavioral patterns

We use this information to personalize your experience, improve the platform, and conduct internal analytics and product development. Where biometric or biometric-derived data is collected as part of a pilot program, its use will be limited to the purposes described in applicable consent materials.

We do not collect biometric identifiers such as facial scans, fingerprints or voiceprints.

This data is aggregated and/or de-identified within Matter and Space systems and is re-identified only on a limited, logged, and need-to-know basis for permitted operational purposes such as system maintenance, security, or legal compliance, and subject to strict internal access controls.

We do not sell biometric data. We only share it with contracted Service Providers who help us operate the platform and are contractually bound to treat data according to industry standards for safety and security. 

Matter and Space: Privacy & Terms

Terms & Conditions

Privacy Policy

Washington