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Start Learning + Submit Bugs & Feedback

This page reviews how to start learning, and the many methods of submitting bugs and feedback to the Matter and Space pilot team, both in-app and off-app.

Thank you in advance for being part of this pilot, and for helping us make the platform better through your reports. 

Start Learning

Starting or continuing learning sessions

From the Homepage, select the Start New Session button to create a new session plan and chunk of learning. You'll be able to choose between a few time options depending on where you are in the curriculum.

If you'd like to continue an in progress learning session, select the Continue Previous Session button. 

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Sometimes, when you open the app for the first time on a given day, you'll receive mood check-ins or regular questionnaires that help track your wellbeing. Complete these to proceed to the homepage to continue your learning. 

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In-App Bugs & Feedback Submission

L.E. Feedback Form

You can submit feedback about L.E.'s conversations with you by using the Feedback form during a learning session. This button is always available, and the form sends us some details about your device and session for easier troubleshooting. Checking the checkbox allows us to review your past few messages with L.E.

We may follow-up with you if we have additional questions. 

You can also access this by pressing and holding on a message from L.E.

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Off-App Bugs & Feedback Submission

Submit a Bug or Feedback Form

You can use the Submit a Bug or Feedback form to submit details on something that doesn't work as expected. Please provide as many details as you can to help us troubleshoot or understand your feedback best. We may follow-up with you if we have additional questions.

If you're submitting a bug that's preventing you from moving forward in the app, please also reach out to us at support@matterandspace.com to escalate the issue.

Pilot Learner Surveys + User Interview

Submitting your weekly surveys and signing up to participate in user interviews are some of the best ways to give us direct feedback. Check your email regularly for details on these opportunities as they become available.

Learner Support Outreach

You are always welcome to report bugs or send feedback to us by emailing support@matterandspace.com . 

Thank you for being part of this pilot.

If you reached this page after successfully following all Getting Started instructions, you should be all set for your pilot experience with Matter and Space! 

If not, use the button below to head back to the Getting Started page for setup instructions. 

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