MAS Support Hub: July 2026 Pilot Orientation

Pilot Details

The July 2026 Matter and Space pilot runs six weeks from Tuesday, July 28 through Tuesday, September 8. Our goals are to validate that the end-to-end experience works without significant friction, and to collect early feedback on the adaptive features, personalized content, and wellbeing tools so we can refine them before our larger pilot later this year.

This pilot's learning curriculum is the Generative AI program. Your wellbeing curriculum will start in Foundations for Flourishing, followed by a choice of elective: Communication, Exercise, or Meditation. For more details and a recommended schedule for completion, check out the What to Expect resource.

As you go through the curriculum, let L.E. know what you want out of your sessions. L.E. will adjust things like format, feedback, and approach, wherever it's able to. Give it a try and see what happens. You can always adjust again if it's not quite right.

Learner Expectations

The program is self-paced. Work through it on whatever schedule fits you best, although it's designed to be completed within these six weeks. To stay on track, we recommend pacing yourself with about 4 to 6 hours a week. It's okay if you're not able to start right away or are a bit behind. Try to complete as much of the program as possible in these 6 weeks for the best experience.

Your feedback is one of the most important outcomes of this pilot. Survey responses, interviews, and participant experiences will help the Matter and Space team improve the platform experience, refine learning and wellbeing features, enhance future pilots, and inform future expansion efforts. Thank you in advance for your participation and engagement.

Submitting Bugs & Feedback

There are a variety of ways to submit bugs and feedback to the MAS team - both in-app and off-app. Please see the Submit Bugs & Feedback page for more details.

Communications & Surveys

Our main method of communication with you will be emails sent to your SNHU email address.

At the start of each week, we'll send the same three-part update: this week's asks, any updates or fixes to the app, and support and reminders. All of these emails, along with survey links and user interview opportunities, will also be posted to the Communications & Surveys section below as they are distributed, so there's always one place to find them.

You will receive surveys and invites to user interview opportunities on a weekly basis. Surveys and user interview opportunities will be distributed in the start of week emails, or in a follow-up email later that week.

Surveys are sent on a weekly basis. We ask that you complete any surveys within 5 days of receipt to be included in our first round of analysis. Surveys will not close - you can always come back to submit a previous survey by visiting the Communications & Surveys section below.
There will be a minimum of three user interview opportunities throughout the pilot, each with a different focus. Details on how to schedule an interview, and what the focus will be, will be included in emails.

Get Support

This website, the Learner Support Hub, is your best reference for FAQs, how-tos, surveys, communications, and more.

Drop in during Launch Week during one of our two optional office hours to ask questions or get help with getting started. If you haven't received invites to these, reach out to support@matterandspace.com.

Optional Launch Office Hours #1: Tuesday, July 28 @ 1:30 p.m. - 2:30 p.m. ET
Optional Launch Office Hours #2: Wednesday, July 29 @ 11 a.m. - 12 p.m. ET

Other Resources

See links for template copies of the consent forms for this pilot: IRB Pilot Consent form & Pilot Participant Consent form.

For copies of the consent form you filled out with your details, check your inbox for an email titled "Your completed Matter and Space consent forms". If you need another copy, reach out to us.

Terms & Conditions and our Privacy Policy can be found in-app in the Settings menu, or linked here on our Support Hub. You'll also review these again when you log into the app for the first time.

To successfully set up and access the app, complete the following steps in the order they are listed. Step-by-step instructions can be found at the linked pages.

Activate your Matter and Space account

After completing your consent form, you'll receive an invitation to activate your MAS account.

Download TestFlight

Download the TestFlight on your iPhone. This is what you'll use to download the app.

Install the LE-1 App

Use the TestFlight invite email to access the LE-1 app and successfully install it on your phone.

Log in and complete onboarding

Open the LE-1 app and login for the first time to start your in-app onboarding. You must complete onboarding to connect your wearable and start learning.

Connect your wearable

After completing in-app onboarding and landing on the Homepage, access the Settings page to connect your wearable.

Start learning + Submit bugs & feedback

After completing all the above steps, start learning at any time from the app Homepage.

As you complete your learning and experience the app, submit any bugs and feedback to help us learn, too.

We'll update this section as we send email communications, survey links, and user interview opportunities, so you can always reference past details.